Shipping Policy

Shipping is included to majority countries.  

​

We provide international shipping to the following countries:

​

• USA

• UK

• EU (Germany, France, Italy, Spain, Austria, Denmark, Sweden, Netherlands, Portugal, Ireland)

• Norway

• Asia (Japan, South Korea, Philippines, Singapore, Malaysia)

​

If your country isn't listed above, don't worry! Just get in touch with us, and we'll do our best to assist you with shipping-related matters.

​

All shipments will be shipped by courier by air with tracking. During festive seasons periods, there may be slight delays in shipping due to higher order volumes to be processed. We seek our customers understanding should such situations happen.

 

If an order is time-sensitive we would strongly suggest to reach out to us at sales@vinshineaudio.com to opt for a chargeable premium express delivery option at checkout for priority handling.

• We ship from either Singapore or Guangzhou, China.

​

• All orders are typically processed within 2-3 business days (excluding weekends and holidays).

​

• For items with long lead times or pre-orders, we'll get them processed within 2-3 business days once they're in stock.

​

• Once your order is successfully placed, you'll receive an email confirmation with all the details. If you don't see it, please check your spam folder or get in touch with us to confirm.

​

• If you need any assistance with your order, don't hesitate to shoot us an email at sales@vinshineaudio.com.

​

• Once your order has been shipped, we won't be able to make any changes to it.

​

• Please double-check and make sure you've entered the correct shipping address. We can't take responsibility for any non-deliveries due to address errors. If your order gets returned because of an incorrect address, we'll refund the original order (minus the shipping fee) and kindly ask you to re-submit your order.

​

• Just a heads up, your order might be subject to import duties and taxes, including VAT, once it reaches your destination country. If these charges apply, they're on you as the customer. We're not responsible for them.